You can also search articles, case studies, and publications for TQM resources. Deming’s 14 Points for Total Quality Management.History and Evolution of Total Quality Management.Feigenbaum, Kaoru Ishikawa, and Joseph M. The methods for implementing this approach come from the teachings of such quality leaders as Philip B. These elements are considered so essential to TQM that many organizations define them, in some format, as a set of core values and principles on which the organization is to operate. Primary Elements of Total Quality Management (TQM) Communications involve strategies, method, and timeliness. Communications: During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels.TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history. Fact-based decision making: In order to know how well an organization is performing, data on performance measures are necessary.Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations. Continual improvement: A large aspect of TQM is continual process improvement.This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component. Strategic and systematic approach: A critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals.Thus, an integrated system connects business improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and other stakeholders. Every organization has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been fostered. An integrated business system may be modeled after the Baldrige Award criteria and/or incorporate the ISO 9000 standards.Business performance must be monitored and communicated continuously. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy.Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM. The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external).
0 Comments
Leave a Reply. |