![]() Identify and escalate data or program specific issues to appropriate level of management.Appropriately handle challenging and unique customer situations in accordance with company's standards.Follow detailed instructions as outlined in Company documents. ![]() Interact with customers via various methods of communication.Perform/handle inbound and outbound customer communications via phone and email.The Customer Service supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service Representative supports the Company’s processes through professional communications, both to and from customers, on behalf of the company's clients. The Customer Service Representative will work in the following programs: survey work, inquiries, database entry, and market research. As a result, much of our team chooses to stay and grow their career as part of the Valor family. Our philosophy is that everyone deserves a path to their highest potential, while assisting others in realizing their dreams that will ultimately improve life for everyone. We carry out this commitment through a set of programs focused on helping you achieve your dreams. We are relentlessly committed to the success and growth of our people. Through our people, we deliver extraordinary customer experience for companies across the globe. At Valor Global, it’s our people who define us and make us who we are.
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